Hotel Information
Facilities & Amenities
Frequently Asked Questions about SLS Cancun Hotel & Residences
The hotel serves a full breakfast with a variety of options including chilaquiles, waffles, hotcakes, and avocado toast. A surcharge applies.
Yes, the hotel has an outdoor pool.
Check-in is at 3:00 PM and check-out is at 12:00 PM.
Room Types
Guest Reviews
Latest Reviews
Areas for Improvement
Guest Feedback
The hotel needs to urgently address its billing dishonesty, as guests reported fraudulent charges and unauthorized tips being added to their bills without consent.
Guest Feedback
The resort must properly train its staff on professional etiquette and responsiveness, as guests experienced rude and unhelpful employees, extremely slow service, and ignored communications both before and during their stay.
Guest Feedback
The hotel needs to ensure its food and amenities meet the promised luxury standard, as one guest received an undercooked lobster and others were denied basic services like hot water and the use of the main beach chairs.



