Hotel Information
Facilities & Amenities
Frequently Asked Questions about Nizuc Resort & Spa
NIZUC Resort & Spa is a different property but is located near Moon Palace and used to be part of the larger Moon Palace complex.
The hotel serves an à la carte breakfast at Café de la Playa, which includes fresh fruits, juices, pastries, and egg dishes. A buffet breakfast is also available for a fee.
Yes, the hotel has five outdoor pools, including a quiet adult-only pool and a main infinity pool with a swim-up bar. Some private villas also have their own pools.
Room Types
Guest Reviews
Latest Reviews
Areas for Improvement
Guest Feedback
The hotel must urgently address significant maintenance and cleanliness issues, as guests reported exposed live wires in a private pool, detached building beams, and dirty, smelly restrooms.
Guest Feedback
The resort needs to be transparent about its policies and offerings, as guests were misled by "guaranteed" room upgrades and were not informed of corporate parties or other events that could disturb their stay.
Guest Feedback
Management must improve its customer service and communication, as front desk staff were unhelpful, unresponsive, and failed to resolve legitimate complaints about broken amenities and misrepresented bookings.





