Hotel Information
Facilities & Amenities
Frequently Asked Questions about The Lana – Dorchester Collection
Check-in is at 3:00 PM, and check-out is at 12:00 PM.
The hotel is approximately 1.72 km from the city center.
You can relax at the rooftop pool, unwind with a massage at the Dior Spa, enjoy fine dining at one of the on-site restaurants, or take a scenic boat cruise.
Room Types
Guest Reviews
Latest Reviews
Areas for Improvement
Guest Feedback
The hotel needs to urgently overhaul its customer service standards, as guests reported rude and unprofessional staff who were unresponsive to requests and failed to acknowledge special occasions.
Guest Feedback
The resort must address fundamental operational issues like incorrect billing and slow service, as seen with delayed check-ins, incorrect food orders, and a lack of late check-out flexibility.
Guest Feedback
The hotel should be transparent with guests about potential issues like ongoing construction and inadequate air conditioning, which directly impacted guests' comfort and were not disclosed beforehand.



