InterContinental London – the O2

We stayed at the InterContinental O2 London for one night on 12/31, and overall, it was a very solid experience—especially considering it was a major holiday evening. The evening did start a bit rough. As an Ambassador member, I do expect at least basic acknowledgment when using a clearly designated Ambassador line. While I don’t expect special treatment, it was frustrating to see guests walking up from the side being assisted while a queue formed in the Ambassador line. If a dedicated line exists, it really needs to be managed intentionally—especially during peak periods like New Year’s Eve. That said, the rest of our stay more than made up for that initial hiccup. We received our upgrade to a high floor with a fantastic view of the O2 Arena and the Thames, which was absolutely lovely. While the room did show some signs of normal wear and tear, it was well maintained, fully functional, and comfortable—exactly what we needed. We had dinner at the Brasserie and truly enjoyed the experience. During service, we witnessed another table treating the staff quite poorly, and I was genuinely impressed by how professionally and gracefully the team handled the situation. One of the managers, in particular, was calm, confident, and clearly very skilled—an excellent example of leadership under pressure. Although this was just a one-night stay for our first night in London, we really enjoyed the property and the surrounding area. Even with the rocky start, the overall experience completely erased any lingering frustration. Thank you to the team for delivering thoughtful, professional service on what I know was a very busy holiday night.

We had an excellent stay over New Year's at the Intercontinental London - the O2. We were lucky to have received an early check-in, the room was spacious, new, well appointed. The spa (relatively uncommon to hotels in London) was great and the staff extremely courteous, professional and helpful. The most exciting part was the surprise fireworks hosted by the hotel at the waterfront, right in front of our eyes which in my opinion matched the city of London fireworks in time and show (also because the latter was quite far). Overall, we had a great time and would recommend this hotel very highly

Just had our first stay at this hotel. Pretty much excellent in every way. Staff were very good and very helpful. The food was great. Breakfast was superb. The rooms spacious, quiet and comfortable. Location was ideal for us as we were seeing a show in the O2 arena. Quick and easy to get into central London on an Uber boat. Also we had a great view from our room which was an added bonus. We literally can't fault this well run hotel. Thanks, we'll definitely be staying again. In fact we need to book for a show next year, so we will be in touch 👍