SAX Paris, LXR Hotels & Resorts

A Perfect Paris Experience – Exceptional Service, Suite Upgrade & Five-Star Dining As a Hilton Honors Gold Member and frequent traveler, I arrived at the SAX Paris – LXR Hotels & Resorts expecting a premium stay, having paid a higher rate through Chase Travel for an upgraded room with both a balcony (terrace) and a bathtub. Upon arrival, however, we were asked to wait until after 3:00 p.m. for our room, and when we finally checked in, the experience was not what I expected or paid for. While the room did include a terrace, it was quite small, with very little space to open our suitcases, which had to remain on the floor. The promised bathtub was missing, and overall, the initial impression fell short of Hilton’s high standards. Within hours of sharing my concerns, I received a warm and professional message from Emmanuel, the Duty Manager, who immediately took ownership of the situation. He kindly explained that, due to the hotel’s layout, rooms with terraces feature walk-in showers, and no rooms offer both a terrace and a bathtub. His clear communication, empathy, and genuine dedication to guest satisfaction instantly reassured me. To make things right, Emmanuel went above and beyond by upgrading us to a magnificent two-room Prestige Suite — the very same suite that Paris Hilton stayed in the week before. The suite was elegant, spacious, and beautifully designed, featuring both a luxurious bathtub and a walk-in shower. As an additional gesture of goodwill, Emmanuel extended a €150 hotel credit, which we used toward an exceptional five-star dinner at the hotel’s restaurant. That dinner was absolutely superb — every dish artfully presented, the flavors refined, and the service impeccable. It was, without question, one of the finest dining experiences we’ve had in Paris. What impressed us most, however, was Emmanuel’s ongoing attentiveness throughout the remainder of our stay. He checked in with us frequently to ensure everything was perfect and personally handled our checkout, seeing us off when we departed — a rare and heartfelt gesture that truly stood out. What began as a frustrating check-in became one of the most memorable and enjoyable stays we’ve ever experienced, thanks entirely to Emmanuel’s professionalism, compassion, and commitment to excellence. I would not hesitate to stay at the SAX Paris again, as Emmanuel made our visit far more than memorable. His actions exemplify the very best of Hilton’s LXR brand, and we are sincerely grateful for his exceptional hospitality.

I am very pleased to see the remarkable progress this hotel has made. The improvements in quality, comfort, and service are clear, and it shows that management has worked hard to raise the standards. The staff is attentive and professional, and everything feels much better organized. Rooms and facilities are cleaner, more welcoming, and well maintained, which made my stay very enjoyable. Congratulations to the management team for the positive changes — the effort is noticeable, and it really makes a difference for guests. I look forward to staying here again and seeing this great momentum continue.

We had a truly wonderful stay here, from our champagne reception upon arrival to attentiveness of doormen upon our departure. The hotel itself is tastefully decorated and the rooms are well appointed. We appreciated the outdoor veranda with our room. Breakfast was always lovely with fresh choices and an excellent variety. We appreciated the fitness and spa amenities as well. What truly makes this property stand out though is the service. I can honestly say every staff member we interacted with was amazing; they have perfected the art of customer service. Would definitely stay again.