Hotel Information
Facilities & Amenities
Frequently Asked Questions about Excellence Riviera Cancun All Inclusive – Adults Only
Excellence Riviera Cancun is a 5-star resort.
The resort has 10 à la carte restaurants, one buffet restaurant, one beach snack grill, and 12 bars.
Yes, the resort has its own lazy river.
Room Types
Guest Reviews
Latest Reviews
Areas for Improvement
Guest Feedback
The resort must urgently address its safety, maintenance, and cleanliness issues, including a collapsing ceiling and a significant infestation of sargassum and the foul odor it produces, which made the beach and other outdoor areas unusable.
Guest Feedback
The hotel needs to drastically improve its customer service and communication by responding to guest complaints and following through on promises, as many guests were ignored after reporting issues like safety hazards, property damage, and theft.
Guest Feedback
The resort should ensure consistency and quality across all its services, including food that was often rotten or undercooked, and a lack of clear information regarding restaurant reservations and property policies like Uber access.




