Cancun · Editor's pick
Kempinski Hotel Cancun
From
$291/night
The Property
About Kempinski Hotel Cancun
Discover a world of refined luxury at Kempinski Hotel Cancun, ideally situated in the heart of the vibrant Hotel Zone. The hotel exudes an air of elegance and sophistication, where every detail is meticulously curated to ensure an unforgettable stay for discerning travelers.
Indulge in the unparalleled beauty of the Mexican coastline from the comfort of your stylishly appointed room or suite, offering breathtaking views of the crystal-clear waters. Immerse yourself in the serenity of our pristine beach or unwind by the infinity pool overlooking the Caribbean Sea.
For those seeking ultimate relaxation, our world-class spa offers a range of rejuvenating treatments, while culinary connoisseurs can delight in a gastronomic journey at our exquisite restaurants.
At Kempinski Hotel Cancun, every moment is tailored to exceed expectations, creating a truly unforgettable experience for our esteemed guests. Welcome to a sanctuary of luxury and style in the heart of Cancun.
Guest reviews
What guests say
4.6
Average rating
7,439 verified reviews
Facilities
Amenities
- ✓Sunbathing area
- ✓Outdoor swimming pool
- ✓Private beach area
- ✓Sauna
- ✓Spa
- ✓Massage room
- ✓Gym
- ✓Private parking
- ✓Priority airport pick-up
- ✓Car rentals
- ✓Bar
- ✓Restaurant
- ✓Taxi booking service
- ✓Priority airport drop-off
- ✓Conference room
- ✓Multi-function room
- ✓Playground
- ✓Kids' club
- ✓Childcare service
- ✓Tour and ticket booking service
- ✓Currency exchange
- ✓24-hour front desk
- ✓Wi-Fi in public areas
- ✓Luggage storage
Accommodation
Rooms & suites
Deluxe Seaside Room
Deluxe Seafront Room
Club Seaside Room
Club Seafront Room
Seaside Suite
Seafront Suite
Club Seaside Suite
Club Seafront Suite
Panoramic Suite
The Saasil Suite
The Presidential Suite
Dining
On-site restaurants
Festive Season
A family-friendly restaurant offering an elegant, international dining experience.
Fantino
A five-diamond awarded fine-dining restaurant that serves a sumptuous menu of classic Mediterranean cuisine.
The Club Grill & Jazz Supper Club
An award-winning restaurant with a sophisticated atmosphere, offering an international menu and a live piano jazz bar.
Casitas On The Beach
A casual, à la carte beachside restaurant that specializes in freshly caught seafood and local Mexican flavors.
El Café Mexicano
A lively restaurant that serves an extensive buffet of regional Mexican cuisine for breakfast and lunch.
The Caribe Bar & Grill
A relaxed, open-air restaurant by the sea that serves light snacks and grilled specialties with a local focus.
D-Lounge
A lively lounge and bar where you can enjoy artisanal cocktails, mocktails, and fresh sushi and sashimi as you watch the sunset.
Honest review
What could be better
- —The hotel needs to urgently overhaul its customer service training, as guests reported staff were consistently rude, unhelpful, and sarcastic, particularly when dealing with complex or non-standard requests.
- —The resort must address its serious sanitation and pest control problems, as guests found large cockroaches, stray cats, mold in the vents, and an overall musty, unpleasant odor throughout the property.
- —The hotel needs to improve its property maintenance and food quality to justify its luxury pricing, as guests complained about dated, old rooms, broken amenities, and poor-quality food with cold and undercooked dishes.
As seen on social
From TikTok
Good to know
Frequently asked
Is the Kempinski Hotel Cancún kid friendly?+
Yes, the hotel is family-friendly and offers a kids' club called Titan Tikes for children aged 4 to 12.
How many rooms does Kempinski Cancun have?+
Kempinski Hotel Cancún has 363 rooms and suites.
How far is the Kempinski hotel from the Cancun airport?+
The hotel is approximately a 25-minute drive from the Cancun International Airport.
What time is check in at the Kempinski Cancun?+
Check-in at the Kempinski Hotel Cancún is at 3:00 PM.
Find your way
Location
Kempinski Hotel Cancún, Retorno del Rey, Hotel Zone, Cancún, Quintana Roo, Mexico
Explore the area
More to discover in Cancun
See all our editor-reviewed luxury hotels in Cancun, plus curated restaurants and attractions nearby.
Browse Cancun GuideEditorial
Edited by Tor Lindberg
Founding editor
- First published
- Last reviewed
We refresh ratings and prices monthly; full editorial review at least twice a year.
How we choose
Every hotel on this list is cross-checked across Google, Booking.com, Tripadvisor, Agoda and Hotels.com — plus first-hand traveler accounts on Reddit, Instagram, and TikTok. We screen aggressively for fake or incentivised reviews and weight only verified, recent, substantive guest feedback. We accept no paid placements and no sponsored reviews. When affiliate links earn a small commission, we disclose it; it never influences which hotels appear here.
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