Hotel Information
Facilities & Amenities
Frequently Asked Questions about The Madrid Edition
The hotel serves a continental breakfast.
You can book a variety of rooms including Superior, Deluxe, Premier, Loft, and Studio Terrace rooms, as well as Suites and Penthouses.
Check-in is at 3:00 PM and check-out is at 12:00 PM.
Room Types
Guest Reviews
Latest Reviews
Areas for Improvement
Guest Feedback
The hotel must provide staff with better training on guest relations to address issues with rudeness, unresponsiveness, and a general lack of empathy and hospitality.
Guest Feedback
The hotel should implement clearer procedures for managing bookings and payments to avoid repeated billing errors and to ensure issues are resolved with transparency and proper apologies.
Guest Feedback
The hotel needs to empower its employees to take ownership of guest problems, such as spa cancellations or check-in delays, and to offer immediate, meaningful solutions instead of providing no compensation or explanation.





