New York · Editor's pick
Lotte New York Palace
From
$563/night
The Property
About Lotte New York Palace
Discover the epitome of luxury at Lotte New York Palace, a prestigious hotel nestled on Madison Avenue in the heart of New York City. With a perfect blend of timeless elegance and modern sophistication, this iconic hotel offers an unparalleled experience for discerning travelers.
Indulge in the opulence of their beautifully appointed rooms and suites, each designed to provide a sanctuary of comfort and style. Guests can immerse themselves in the rich history and vibrant energy of the city, with landmarks such as St. Patrick's Cathedral and Rockefeller Center just steps away.
Enjoy a world-class dining experience at their Michelin-starred restaurant, or unwind with a cocktail at their chic bar. Pamper yourself at their luxurious spa, or stay active in their state-of-the-art fitness center. Whether you're in New York for business or leisure, Lotte New York Palace promises a truly unforgettable stay, where every detail is tailored to exceed your expectations.
Guest reviews
What guests say
4.3
Average rating
11,334 verified reviews
Facilities
Amenities
- ✓Spa
- ✓Massage room
- ✓Gym
- ✓Private parking
- ✓Bar
- ✓Restaurant
- ✓Conference room
- ✓Multi-function room
- ✓Business center
- ✓Childcare service
- ✓Tour and ticket booking service
- ✓Currency exchange
- ✓24-hour front desk
- ✓Wi-Fi in public areas
Accommodation
Rooms & suites
Palace Studio Suite
Palace Family Suite
Palace Family Suite Two Doubles
Palace One Bedroom Suite
Palace Signature Suite
Palace Two Bedroom Signature Suite
Towers Executive Suite
Towers One Bedroom Suite
Towers Corner Suite
Towers Two Bedroom Corner Suite
Superior Room
Cathedral View Room
Skyline Cathedral View
Dining
On-site restaurants
Villard Restaurant
An iconic and elegant setting, this restaurant is the perfect place to enjoy an elevated breakfast and classic cocktails to start your day in New York.
Gold Room
This is a sophisticated spot for a night out, offering a modern take on classic cocktails and a menu of shared plates in a historic New York City landmark.
Rarities
An intimate and exclusive salon for true connoisseurs, Rarities features a curated selection of rare wines, spirits, and champagnes.
Summer Bar
Located in the hotel's iconic courtyard, this seasonal urban oasis is a perfect place to enjoy refreshing cocktails and light fare during the warmer months.
Pomme Palais
This stylish boutique bakery is a go-to spot for those with a sweet tooth, serving a variety of pastries and whimsical treats.
In-Room Dining
Guests can enjoy an experience of private gourmet dining with a menu of exquisite dishes delivered directly to their room for breakfast, lunch, dinner, or a late-night snack.
Honest review
What could be better
- —Multiple guests complained about unfriendly, rude, and unhelpful staff at the front desk and with luggage, a major disconnect from the level of service expected at a luxury hotel.
- —Reviewers frequently noted that the rooms, especially in the Palace section, are outdated, not well-maintained, and in need of renovation, citing issues like broken fixtures, unpleasant smells, and poor soundproofing.
- —Several American Express Platinum cardholders reported that the hotel failed to honor advertised perks like early check-in, late check-out, and room upgrades, leading to frustration and disappointment.
As seen on social
From TikTok
Good to know
Frequently asked
What happened to Lotte New York Palace Hotel?+
Lotte Group purchased the hotel in 2015 from Northwood Investors.
Does Lotte New York Palace need more TLC?+
Based on some reviews, a number of guests feel the hotel could benefit from more attention to room maintenance and modern updates.
Are there rooms with a private bathroom?+
Yes, all rooms and suites at Lotte New York Palace have a private bathroom.
What are the check-in and check-out times?+
The standard check-in time is 4:00 PM and check-out is 11:00 AM.
Find your way
Location
Lotte New York Palace, Madison Avenue, New York, NY, USA
Explore the area
More to discover in New York
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Browse New York GuideEditorial
Edited by Tor Lindberg
Founding editor
- First published
- Last reviewed
We refresh ratings and prices monthly; full editorial review at least twice a year.
How we choose
Every hotel on this list is cross-checked across Google, Booking.com, Tripadvisor, Agoda and Hotels.com — plus first-hand traveler accounts on Reddit, Instagram, and TikTok. We screen aggressively for fake or incentivised reviews and weight only verified, recent, substantive guest feedback. We accept no paid placements and no sponsored reviews. When affiliate links earn a small commission, we disclose it; it never influences which hotels appear here.
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