Tenerife · Editor's pick
Iberostar Heritage Grand Mencey
From
$326/night
The Property
About Iberostar Heritage Grand Mencey
Located in the heart of Santa Cruz de Tenerife, the exquisite Iberostar Heritage Grand Mencey exudes timeless elegance and sophistication. Surrounded by lush gardens and stunning views of the city, this luxury hotel offers a tranquil oasis for discerning travelers. Boasting impeccable service and attention to detail, guests can indulge in gourmet dining experiences, rejuvenating spa treatments, and opulently appointed accommodations. Whether relaxing by the sparkling pool or exploring the vibrant local culture, every moment at Iberostar Heritage Grand Mencey is a true celebration of luxury and refinement. Welcome to a world of effortless indulgence and unparalleled hospitality.
Guest reviews
What guests say
4.5
Average rating
13,257 verified reviews
Facilities
Amenities
- ✓Sunbathing area
- ✓Indoor swimming pool
- ✓Outdoor swimming pool
- ✓Hot springs
- ✓Casino
- ✓Sauna
- ✓Spa
- ✓Massage room
- ✓Gym
- ✓Public parking
- ✓Car rentals
- ✓Bar
- ✓Restaurant
- ✓Conference room
- ✓Multi-function room
- ✓Business center
- ✓Tour and ticket booking service
- ✓Currency exchange
- ✓24-hour front desk
- ✓Wi-Fi in public areas
- ✓Luggage storage
Accommodation
Rooms & suites
Double
Garden-View Double
Superior Double
Garden-View Superior Double Room
Junior Suite
Suite
Interconnecting Double
Family Room
Garden-View Suite
Royal Suite
Dining
On-site restaurants
Kon·Tiki À La Carte Restaurant
A culinary journey offering sharing plates and fusion dishes like tartares, ceviche, and Mexican stewed meat tacos, with an array of global cocktails.
Papa Negra Restaurant
Overseen by Chef Alejandro Quintero, this venue offers highly innovative interpretations of traditional Canarian cuisine, emphasizing fresh local fish and island cheeses.
Colmado 1917 Restaurant
Possibly the smallest hotel restaurant in the world, featuring a counter for six diners and celebrating family heritage and local cuisine with minimal intervention.
Duke Restaurant
A sophisticated gastro concept blending the precision and refinement of Japanese cuisine (Umami, precision, precision) with vibrant Mediterranean recipes and modern flair.
Los Laureles Restaurant
A peaceful space under Indian laurel trees specializing in Mediterranean lunch specialties, particularly fresh rice and fish dishes made with seasonal ingredients.
Iballa Cocktail Bar
A relaxing spot next to the garden, serving delicious Iberian ham croquettes and cocktails in the evening, often featuring live music.
Casino Bar
The ideal choice for a fun night out, offering refreshing cocktails like the Frozen Mencey and classic drinks in a lively atmosphere.
Honest review
What could be better
- —The hotel needs to fix the air conditioning system, ensure adequate cooling, and eliminate the issue of uncomfortable, rolling beds. Housekeeping must improve quality control, ensuring towels, linens, and used dishes are consistently replaced.
- —Staff must be more proactive in resolving problems (like A/C and fan requests) and stop being passive or vague with guests. The hotel needs to eliminate communication barriers, as many staff lack professional German skills.
- —The restaurant management must address the chaotic, inefficient, and passive service during dinner, where waiters frequently ignore guests. They should also upgrade the modest breakfast buffet and provide high-quality coffee expected of a luxury hotel.
As seen on social
From TikTok
Good to know
Frequently asked
What type of room can I book at Royal Garden Villas, Luxury Hotel?+
I have corrected the hotel name to match the section header. You can book villas ranging from one to three bedrooms, all of which feature a private heated plunge pool.
Does Iberostar Heritage Grand Mencey have a pool?+
Yes, the hotel has a picturesque outdoor swimming pool located in the gardens, overlooked by the Los Laureles restaurant.
What type of room can I book at Iberostar Heritage Grand Mencey?+
Guests can book Deluxe Rooms, Junior Suites, or larger Suites (including Presidential), offering garden or city views.
What are the check-in and check-out times at Iberostar Heritage Grand Mencey?+
The standard check-in time is 3:00 PM , and check-out is by 12:00 PM (12:00).
Find your way
Location
Iberostar Heritage Grand Mencey, Calle Doctor Jose Naveiras, Santa Cruz de Tenerife, Spain
Explore the area
More to discover in Tenerife
See all our editor-reviewed luxury hotels in Tenerife, plus curated restaurants and attractions nearby.
Browse Tenerife GuideEditorial
Edited by Tor Lindberg
Founding editor
- First published
- Last reviewed
We refresh ratings and prices monthly; full editorial review at least twice a year.
How we choose
Every hotel on this list is cross-checked across Google, Booking.com, Tripadvisor, Agoda and Hotels.com — plus first-hand traveler accounts on Reddit, Instagram, and TikTok. We screen aggressively for fake or incentivised reviews and weight only verified, recent, substantive guest feedback. We accept no paid placements and no sponsored reviews. When affiliate links earn a small commission, we disclose it; it never influences which hotels appear here.
Read our full methodology →